At Mile High Sports Chiropractic, we respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and protect your information both in our clinic and through our website.

 

1. Use of Contact Information (SMS Communications)

 

Mile High Sports Chiropractic values your privacy and is committed to safeguarding your personal information.

 

Use of Information:

 

We may use your phone number to send SMS messages related to inquiries, appointment reminders, and customer support.

 

Data Sharing:

 

Your phone number and any opt-in data will not be sold, shared, or disclosed to third parties or affiliates for marketing purposes. This includes all text messaging originator opt-in data and consent, which will never be shared with third parties.
 

 2. HIPAA & Protected Health Information (PHI)

 

Mile High Sports Chiropractic complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all applicable privacy laws. We are dedicated to protecting your Protected Health Information (PHI), which includes any information about your health, treatment, or payment that can identify you.

 

How We Use and Share PHI

 

We may use or disclose your PHI for the following purposes:

 

• Treatment coordination with other healthcare providers (at patient’s request);

• Healthcare operations such as appointment reminders, quality assurance, and internal training.

 

We will not disclose your PHI for marketing purposes or sell your health information without your express written consent.

 

Your Rights Under HIPAA

 

As a patient, you have the right to:

 

•  Access and receive a copy of your health records;

•  Request corrections to your medical information;

•  Receive a record of certain disclosures we’ve made;

•  Request limitations on how we use or share your information;

•  Choose how we contact you (e.g., phone, email, mail);

•  File a privacy complaint with us or the U.S. Department of Health and Human Services.

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Online Booking Accounts

Please note: This Privacy Policy pertains solely to using our website. 

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We partner with Jane Software Inc. to manage appointment scheduling and maintain electronic health records. Jane is a HIPAA-compliant service provider and is contractually obligated to protect your information in accordance with applicable privacy laws. While we take reasonable steps to ensure our business associates uphold strong privacy and security standards, Mile High Sports Chiropractic is not liable for security incidents or policy breaches originating solely from Jane Software’s systems. For issues related to your booking account (e.g., password resets), contact Jane directly at support@jane.app. 

 

 How We Protect Your Health Information

 

We maintain secure systems and procedures to safeguard your information from unauthorized access or disclosure. Our staff receives HIPAA training and our systems are routinely evaluated to ensure compliance with privacy regulations.

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We use third-party services (e.g., appointment reminders, payment processing, and secure data storage) that may access your PHI under strict confidentiality agreements. These providers are HIPAA-compliant and contractually prohibited from using your data for purposes unrelated to our clinic’s operations.

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Certain health records may be retained as required by Colorado law (e.g., medical record retention rules), even if you request deletion. For requests related to your online booking account (e.g., login issues), contact Jane Software Inc. directly.

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 3. Website Privacy Policy 

 

When you visit our website, we may collect personal information and usage data to improve our services and communication.

 

Information We May Collect

 

•  Contact information submitted through forms (e.g., name, phone number, email address);

•  Technical data such as your IP address, browser type, and device information;

•  Cookies and tracking technologies to understand how visitors use our site.

 

 How We Use Website Information

 

•  To respond to appointment requests or inquiries;

•  To maintain and improve the functionality and security of our site;

•  To analyze website traffic using tools such as Google Analytics.

 

Embedded Content & Third-Party Services

 

Our website may contain embedded content (e.g., maps, calendars, or videos) from third-party services. These providers may collect your data or track your interaction with their content.

We use cookies and similar technologies to measure website traffic and engagement, including services provided by Google such as Google Ads and Google Analytics. These tools may collect information about your device and browsing activity to help us improve our services and marketing efforts.

 

You can opt out of Google’s use of cookies for personalized advertising by visiting the Google Ads Settings. To opt out of third-party cookies, please visit your browser settings to block or limit their use. 

 

Google Analytics

 

We may use Google Analytics to understand how visitors engage with our website. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

 

Children’s Privacy

 

Our website and services are intended for use by individuals aged 18 and over, or minors with the consent of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent. If we become aware that we have inadvertently collected personal information from a minor without verified guardian permission, we will take prompt steps to delete that information in accordance with applicable laws.

 

 4. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any updates will be posted on our website. Continued use of our services after changes constitutes your acceptance of the updated policy.

 

 5. Contact Us

 

If you have questions about this Privacy Policy, your rights under HIPAA, or how your information is handled, please contact us directly at ContactUs@MHSChiro.com.